Insurance Samadhan is a private InsurTech startup — NOT a government body — that helps insurance policyholders fight rejected claims, mis-selling, and policy disputes, charging ₹500 as a registration fee and 15% + GST only on the amount successfully recovered.
Quick Facts: Insurance Samadhan at a Glance
| Detail | Information |
|---|---|
| Full Legal Name | Fastsurance Consultants Private Limited |
| Brand Name | Insurance Samadhan |
| Founded | August 2018 |
| Headquarters | A-31, Sector 3, Noida, Uttar Pradesh |
| Type | Private Company (NOT Government) |
| Founders | Deepak Bhuvneshwari Uniyal, Sanjay H Aggarwal, Shilpa Arora, Shailesh Kumar, Ravi Mathur |
| CEO | Deepak Bhuvneshwari Uniyal |
| Shark Tank India | Season 1 — Secured ₹1 Crore from Peyush Bansal (for 4% equity) |
| Total Funding Raised | $4.71 Million+ (as of 2026) |
| Cases Resolved | 18,000+ complaints resolved |
| Total Claims Recovered | ₹160 Crore+ |
| App | Polifyx (launched September 2024) |
| Registration Fee | ₹500 per family member |
| Success Fee | 15% + GST of recovered claim amount |
| Insurance Types Covered | Life, Health, General Insurance |
| Who Can Use It | Indian residents + NRIs |
| Revenue (FY25) | ₹6.2 Crore+ |
| Employees | 161 |
What Is Insurance Samadhan? (And Is It Government or Private?)
Let us get this straight right away — because this is the #1 question people ask.
Insurance Samadhan is 100% private. It is not a government portal, not an IRDAI initiative, and not affiliated with any government ministry. It is a Noida-based InsurTech startup founded in August 2018 by a team of five co-founders with decades of experience in insurance and legal sectors.
Its legal registered name is Fastsurance Consultants Private Limited. The company is registered under Startup India and has received funding from serious institutional investors including IIFL Finance, Equanimity Investments, and 100Unicorns.
What Does Insurance Samadhan Cover?
This is the most important part. Not every insurance problem qualifies — so here is exactly when you can approach Insurance Samadhan:
Types of Issues Covered
| Problem Type | Description | Example |
|---|---|---|
| Claim Rejection | Your insurer denied your claim without valid reason | Hospital denies cashless claim for a covered illness |
| Claim Delay | Insurer is sitting on your valid claim for months | Death claim not settled 6 months after submission |
| Short Settlement | Insurer paid only part of what was due | Paid ₹2 lakh on a ₹5 lakh valid claim |
| Mis-selling | Agent sold you a policy that didn’t match what was promised | Sold a ULIP claiming it’s a Fixed Deposit |
| Lapsed Policy | Your policy lapsed due to missed payments or fraud | Agent pocketed your premium, policy lapsed |
| Policy Rejection | Your insurance application was wrongly rejected | Term plan rejected without proper medical review |
| NRI Policy Issues | Servicing and claim issues for Non-Resident Indians | NRI unable to claim from abroad |
| Fraud | Duplicate policy, unauthorized changes, identity fraud | Two policies issued without your knowledge |
Insurance Categories Handled
| Category | What It Includes |
|---|---|
| Life Insurance | Term plans, endowment, ULIPs, money-back policies |
| Health Insurance | Individual, family floater, top-up plans, group policies |
| General Insurance | Car insurance, travel insurance, home insurance, fire insurance |
Insurance Samadhan Charges — The Complete Fee Breakdown
Money matters. So let us talk about Insurance Samadhan charges in full transparency — no hidden surprises.
Fee Structure
| Fee Type | Amount | When Charged |
|---|---|---|
| Registration Fee | ₹500 per family member | At the time of registering your case |
| Success Fee | 15% + GST of recovered amount | Only when your claim is successfully recovered |
| If No Recovery | ₹0 additional charges | You only lose the ₹500 registration fee |
This is a “no win, no fee” model — meaning Insurance Samadhan only earns from you when it actually gets you your money back. If they cannot resolve your case, you lose only ₹500.
Let us put this in real numbers:
| Claim Amount | Success Fee (15% + GST) | What You Receive Net |
|---|---|---|
| ₹50,000 | ₹8,850 (15% + 18% GST) | ₹41,150 |
| ₹1,00,000 | ₹17,700 | ₹82,300 |
| ₹5,00,000 | ₹88,500 | ₹4,11,500 |
| ₹10,00,000 | ₹1,77,000 | ₹8,23,000 |
Insurance Samadhan Portal — How to File a Complaint
The Insurance Samadhan portal makes the process completely digital and straightforward. You do not need to visit any office or hire a lawyer yourself.
Here is the exact step-by-step process:
Step-by-Step: Filing on the Insurance Samadhan Portal
| Step | Action | Details |
|---|---|---|
| 1 | Visit the portal | Go to insurancesamadhan.com |
| 2 | Register your account | Enter name, mobile number, email |
| 3 | Pay ₹500 registration | Per family member, valid for one case |
| 4 | Upload your documents | Policy document, rejection letter, communication with insurer |
| 5 | Describe your issue | Choose the type: claim rejection, mis-selling, lapsed policy, etc. |
| 6 | Case assignment | An expert from Insurance Samadhan reviews and accepts your case |
| 7 | Expert takes action | They draft complaints, approach the insurer, IRDAI, Ombudsman, or Consumer Court as needed |
| 8 | Resolution | Claim gets settled — you pay 15% + GST only on the recovered amount |
INSURANCE CLAIM SUPPORT
Insurance Samadhan
Need help with a rejected insurance claim, delayed settlement, or insurance mis-selling? Get information and assistance to understand your options and raise your grievance.
About Insurance Samadhan
Insurance Samadhan is a platform that helps policyholders address insurance-related grievances. It provides assistance for issues involving life, health, motor, travel, term, and general insurance. The support process may include reviewing relevant documents and helping customers present their complaints to the appropriate authority.
Insurance Services
Claim Rejection
Understand possible reasons for a rejected claim and explore options for submitting a grievance or appeal.
Delayed Claim Settlement
Get information about following up on an insurance claim when the settlement process takes longer than expected.
Insurance Mis-selling
Learn how to raise concerns if an insurance policy was sold using misleading information or promises.
Short-Settled Claims
Understand the available options when the amount paid by an insurer is lower than the amount claimed.
Health Claim Reimbursement
Learn about documentation and the steps involved in seeking reimbursement for eligible medical expenses.
Know Your Policy
Review policy details and check for possible errors or inconsistencies in the information recorded.
How the Process Works
1. Contact the Team
Submit your details through the official website or contact the support team to explain your insurance issue.
2. Share Relevant Documents
Provide the policy document, claim papers, insurer communications, and other requested records.
3. Case Review
The case details can be reviewed to determine whether assistance is available and what steps may be appropriate.
4. Grievance Assistance
If the case is accepted, the team can help represent the grievance through the relevant process.
Check Fees and Terms Before Proceeding
Before registering a case, read the official service terms carefully. Confirm applicable registration charges, success fees, taxes, and withdrawal conditions directly with Insurance Samadhan.
No third-party service can guarantee that an insurer will approve a claim. Keep copies of all documents and communications related to your complaint.
Need Help With an Insurance Complaint?
Visit the official Insurance Samadhan website to review its services, contact options, and case registration process.
Disclaimer: This page is for general informational purposes only. Verify current services, fees, eligibility, and terms on the official website.
Insurance Samadhan App — Polifyx
In September 2024, Insurance Samadhan launched its dedicated mobile app called Polifyx — a one-stop insurance companion for every policyholder in India.
What Polifyx Offers
| Feature | What It Does |
|---|---|
| Policy Upload & Analysis | Upload your policy — AI scans for errors or risky clauses |
| Know Your Policy | Understand exactly what your policy covers and excludes |
| Claim Filing | File claims directly through the app |
| Complaint Registration | Register rejected or delayed claim complaints |
| Secure Digital Vault | Store all your insurance documents safely in one place |
| AI-Powered Insights | Get accurate alerts to avoid future claim rejections |
Insurance Samadhan on Shark Tank India — The Turning Point
If you have watched Shark Tank India Season 1, you know this pitch. Five co-founders of Insurance Samadhan walked onto the Shark Tank stage with a bold ₹100 Crore valuation and a mission that every middle-class Indian could relate to.
Insurance Samadhan secured ₹1 Crore from Peyush Bansal (founder of Lenskart) in exchange for 4% equity — a deal that validated both the business model and the massive social need it was solving.
The Shark Tank appearance proved transformational for the company. Initially reluctant to go on television, co-founder Shilpa Arora was persuaded by her co-founders. The appearance helped Insurance Samadhan build trust and attract talent quickly.
Shark Tank Deal Summary
| Detail | Info |
|---|---|
| Season | Shark Tank India — Season 1 |
| Investment | ₹1 Crore |
| Equity Given | 4% |
| Investor | Peyush Bansal (Lenskart) |
| Valuation at Deal | ₹25 Crore |
| Impact | Massive organic trust boost, user surge |
How Insurance Samadhan Actually Works — The Process Behind the Scenes
Most people think Insurance Samadhan just sends a strongly worded email to your insurer. The reality is far more sophisticated.
Insurance Samadhan acts as a tech-enabled workflow that packages legal, medical, and insurance expertise. It filters complaints and connects them with respective insurance companies, regulators, Ombudsman, and Courts as required.
Here is the escalation path they follow:
Escalation Ladder
| Level | Who They Approach | When |
|---|---|---|
| Level 1 | Insurance Company Directly | For most standard rejections and delays |
| Level 2 | IRDAI (Insurance Regulator) | If insurer does not respond within 15 days |
| Level 3 | Insurance Ombudsman | For faster out-of-court resolution |
| Level 4 | Consumer Court | For complex or high-value cases |
| Level 5 | Civil/Legal Courts | For fraud-related cases if needed |
Hospital Desk — Insurance Samadhan’s Newest Feature
One of the most powerful and underrated features of Insurance Samadhan in 2026 is its Hospital Desk service.
By deploying “hospital desk” services to intercept cashless claim rejections at the point of care, Insurance Samadhan is moving from a reactive legal entity to a proactive infrastructure layer within the healthcare and insurance distribution value chain.
This means Insurance Samadhan now has representatives stationed inside empanelled hospitals. When your cashless claim gets rejected at the hospital billing counter — at the worst possible moment when your family is stressed and scared — their expert is right there to fight for you on the spot.
Insurance Samadhan Reviews — What Real Users Say
Insurance Samadhan claims to have resolved over 18,000 complaints, helping policyholders recover claims worth ₹160 crore. Those are not small numbers — that is real money returned to real families.
Summary of User Feedback
| Aspect | Common Feedback | Rating |
|---|---|---|
| Ease of Process | Simple portal, easy document upload | ⭐⭐⭐⭐⭐ |
| Expert Communication | Responsive, knowledgeable team | ⭐⭐⭐⭐ |
| Speed of Resolution | Varies by case complexity | ⭐⭐⭐⭐ |
| Success Rate | High for rejected/delayed claims | ⭐⭐⭐⭐⭐ |
| Fee Fairness | 15% felt worth it for successful recoveries | ⭐⭐⭐⭐ |
| Overall Satisfaction | Most users recommend it | ⭐⭐⭐⭐⭐ |
Insurance Samadhan Contact Details
| Channel | Details |
|---|---|
| Website | insurancesamadhan.com |
| App | Polifyx (Play Store / App Store) |
| Headquarters | A-31, Sector 3, Noida, Uttar Pradesh |
| Available on official website | |
| Contact Number | Available on official website and Polifyx app |
Insurance Samadhan’s Growth: The Numbers Tell the Story
Since its inception in 2018, Insurance Samadhan has resolved over 18,000 grievances with claims worth over ₹160 crore recovered for policyholders across India.
In May 2025, Insurance Samadhan raised ₹8.5 crore in a strategic funding round, with funds aimed at enhancing its tech infrastructure and expanding offerings like the “Know Your Policy” feature.
Funding Timeline
| Date | Round | Key Investor | Amount |
|---|---|---|---|
| August 2018 | Seed | India Accelerator | Undisclosed |
| March 2020 | Seed | Venture Catalysts | Undisclosed |
| December 2021 | Seed | IIFL Fintech Fund | 16% stake |
| December 2022 | Series A | Equanimity Investments | ₹2.48 Crore |
| 2023 | Shark Tank | Peyush Bansal | ₹1 Crore (4%) |
| May 2025 | Strategic | Family Offices | ₹8.5 Crore |
| Total | — | — | $4.71 Million+ |
Conclusion: Is Insurance Samadhan Worth It?
Insurance Samadhan is not a magic wand — but it is the closest thing to one when your insurance company has wrongly rejected your claim.
Here are the key takeaways:
- Insurance Samadhan is a private company — not affiliated with any government body
- It charges ₹500 registration + 15% + GST only on successful recovery
- It has resolved 18,000+ cases and recovered ₹160 Crore+ for policyholders
- It covers Life, Health, and General Insurance complaints
- Its app Polifyx brings policy analysis and complaint filing to your smartphone
- It appeared on Shark Tank India Season 1 and secured ₹1 Crore from Peyush Bansal
- NRIs can use Insurance Samadhan fully online
Frequently Asked Questions
Q1. Is Insurance Samadhan a government portal?
No. Insurance Samadhan is a completely private InsurTech company registered as Fastsurance Consultants Private Limited. It is NOT affiliated with IRDAI, any government ministry, or any regulatory body. It is a startup founded in 2018, headquartered in Noida.
Q2. How much does Insurance Samadhan charge for claim recovery?
Insurance Samadhan charges ₹500 as a one-time registration fee per family member. If your claim is successfully recovered, they charge an additional 15% + GST of the recovered amount. If no recovery happens, no additional fee is charged beyond the ₹500.
Q3. What is the Insurance Samadhan App called?
The Insurance Samadhan app is called Polifyx, launched in September 2024. It is available on both Android and iOS and offers features like policy analysis, claim filing, complaint registration, and a secure digital document vault.
Q4. Can NRIs use Insurance Samadhan?
Yes. Insurance Samadhan actively serves NRI policyholders as well. The entire service is available online — through the portal and the Polifyx app — making it fully accessible for Non-Resident Indians regardless of their current location.
Q5. What types of insurance complaints does Insurance Samadhan handle?
Insurance Samadhan handles complaints across Life Insurance, Health Insurance, and General Insurance. Covered issues include claim rejections, claim delays, short settlements, policy mis-selling, lapsed policies, fraud, and NRI policy servicing problems.
Thank you for reading, Samajho Bima.
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