Genworth Life Insurance no longer sells new individual life insurance policies — the company stopped in 2016 — but existing policyholders can still pay premiums, file claims, and reach customer service, and this article covers exactly what current and former customers need to know, with every claim checked against its source.
Quick Stats Table: Genworth Life Insurance At A Glance
| Detail | Verified Information |
|---|---|
| Company Name | Genworth Life Insurance Company (part of Genworth Financial, Inc.) |
| Parent Company Founded | May 2004 |
| Headquarters | Richmond, Virginia, USA |
| Stopped Selling New Individual Life Policies | 2016 |
| Current Focus | Servicing existing policies; long-term care insurance operations |
| Official Customer Service Number | 888-GENWORTH (888-436-9678) — confirmed on Genworth’s own official customer support page |
| Alternate Number (Cited By NerdWallet) | 888-325-5433 — possibly a specific department line; not independently confirmed against the official site |
| consumerhotline@genworth.com | |
| Customer Service Hours | Monday–Thursday, 8:30 AM–6 PM ET; Friday, 9 AM–6 PM ET |
| BBB Rating (Consumer Satisfaction) | 1.14 out of 5 (not BBB-accredited) — per TheTruthAboutInsurance |
| Consumer Affairs Rating | 4 stars — per TheTruthAboutInsurance |
| AM Best Financial Strength Rating | Reported inconsistently across sources — see detailed section below |
Genworth Life Insurance Company: A Quick Background
A little context helps before diving into ratings and contact details. Genworth Life Insurance Company operates as part of Genworth Financial, Inc., a Fortune 500 insurance holding company founded in May 2004 and headquartered in Richmond, Virginia. The company built a significant reputation around long-term care insurance — a product that helps cover costs like at-home care, assisted living, or nursing home services — and it continues to publish an annual cost-of-care study covering national and state-level data for long-term care planning.
Genworth Life Insurance Rating: Why Sources Disagree
This is the section that deserves the most caution, so let’s be direct about it. The Genworth Life Insurance Rating — specifically its AM Best financial strength rating — was reported inconsistently across the sources we checked for this article:
| Source | Reported AM Best Rating | Notes |
|---|---|---|
| Ethos (2026 review) | BB- (Fair) | Cited as the current rating for Genworth Life Insurance Company specifically |
| InsuredBetter | C++ (Marginal) | Attributed to “Genworth Financial” broadly, not necessarily the same specific entity |
| TheTruthAboutInsurance | C++ (financial strength) and separately “B” (credit rating) | These two figures appear together in the same source, which is itself a sign of potential confusion between different rating categories |
Why this matters, and why we’re not picking one number: AM Best rates insurance companies on financial strength, and a “BB-” versus a “C++” rating represents a meaningfully different signal about a company’s financial stability — this isn’t a minor rounding difference like a price discrepancy, it’s a genuinely important fact for anyone with money riding on this company’s ability to pay out a claim. It’s also worth noting that Genworth operates multiple distinct legal entities — Genworth Life Insurance Company, Genworth Life and Annuity Insurance Company, and Genworth Life Insurance Company of New York — and AM Best often rates these entities separately. Some of the disagreement between sources may reflect different articles referencing different entities rather than a simple factual error.
Our recommendation, and the only responsible one here: do not rely on any secondhand summary — including this one — for the current AM Best rating. Check AM Best’s own official website directly (ambest.com) for the current, entity-specific rating before making any decision based on financial strength.
Genworth Life Insurance Reviews: What Customers Actually Say
Beyond the financial strength rating, here’s what customer-facing review platforms report, which is a somewhat different — and more consistently sourced — question:
| Platform | Reported Score | What It Measures |
|---|---|---|
| Better Business Bureau (BBB) | 1.14 out of 5 | Customer complaint and satisfaction pattern; company is not BBB-accredited |
| Consumer Affairs | 4 out of 5 stars | Customer-submitted reviews |
That’s a genuinely wide gap between two review platforms, and it’s worth understanding why: BBB ratings often skew heavily toward complaint volume and resolution, while platforms like Consumer Affairs can reflect a different, sometimes more curated, review sample.
Genworth Life Insurance Customer Service: Verified Contact Details
For actual policyholders needing help, here’s what we could confirm directly against Genworth’s own official customer support page:
| Purpose | Contact Method |
|---|---|
| General Customer Service (Genworth Life Insurance Phone Number) | 888-GENWORTH (888-436-9678) |
| Life Insurance Fax Requests | 888-325-3299 |
| Long-Term Care Insurance Fax Requests | 800-876-8220 |
| consumerhotline@genworth.com | |
| Genworth Life Insurance Company Mailing Address | P.O. Box 630905, Cincinnati, OH 45263 |
| Genworth Life and Annuity Insurance Company Mailing Address | P.O. Box 40005, Lynchburg, VA 24501 |
| Customer Service Hours | Monday–Thursday, 8:30 AM–6 PM ET; Friday, 9 AM–6 PM ET |
How To Cancel Genworth Life Insurance Policy: The Actual Steps
If you’re specifically looking into How To Cancel Genworth Life Insurance Policy, here’s what verified sources describe as the process:
| Step | What To Do |
|---|---|
| 1 | Call Genworth’s customer service line directly at 888-436-9678 |
| 2 | Clearly state that you want to cancel your life insurance policy or annuity |
| 3 | Do not assume you can cancel through the MyGenworth online login — most insurance companies, including Genworth, generally do not support full policy cancellation entirely online |
| 4 | Confirm any final details in writing (via mail or the confirmed email address) for your own records |
| 5 | Ask about any surrender value, outstanding loans, or 1035 exchange options that may apply to your specific policy before finalizing cancellation |
Genworth Life Insurance Quote: Why You Likely Won’t Get One
If you’re searching for a Genworth Life Insurance Quote expecting to buy new coverage, here’s the direct answer: you generally won’t be able to, since the company stopped issuing new individual life insurance policies in 2016. This is one of the more consistently confirmed facts across every source checked for this article. If you’re shopping for new life insurance coverage today, Genworth is not currently a company offering new individual policies — you’d need to look at other providers actively writing new business.
Genworth Life Insurance Policy: What Existing Policyholders Should Know
For those who already hold a Genworth Life Insurance Policy, here’s a practical summary of what remains available:
- Continued premium payments (including online payment through the MyGenworth account portal)
- Claims filing and processing for existing policies
- Beneficiary changes (available online through MyGenworth, or by mail/fax using official forms)
- Customer support for policy servicing questions
Conclusion
Genworth Life Insurance is best understood today as a company for existing policyholders rather than new shoppers — it stopped writing new individual life insurance policies back in 2016, and its ongoing business centers on servicing those existing policies and its long-term care insurance operations. The most important thing this review can tell you: don’t trust any single online source, including this one, for the company’s current AM Best financial strength rating, since we found genuine, meaningful disagreement between sources on this exact point. For anything involving your own policy — premiums, claims, cancellation, or beneficiary changes — the verified official number (888-436-9678) is your most reliable starting point.
Frequently Asked Questions
1. Can I still buy a new Genworth Life Insurance policy?
No. Genworth stopped selling new individual life insurance policies in 2016. It continues to service existing policies for current policyholders.
2. What is the official Genworth Life Insurance Phone Number?
888-GENWORTH (888-436-9678), confirmed directly on Genworth’s official customer support page.
3. How do I cancel my Genworth Life Insurance policy?
Call 888-436-9678 and clearly request cancellation of your policy or annuity. Full cancellation typically cannot be completed through the online MyGenworth portal alone — confirm the specific process for your policy type directly with a representative.
4. What is Genworth’s actual AM Best rating?
This was reported inconsistently across sources checked for this article (ranging from BB- to C++), possibly reflecting different legal entities under the Genworth umbrella being rated separately. Check AM Best’s official website directly for the current, entity-specific rating.
5. Are Genworth Life Insurance reviews good or bad?
Mixed, and it depends on the platform. Consumer Affairs shows a 4-star rating, while the Better Business Bureau shows a notably lower 1.14 out of 5, and the company is not BBB-accredited.
6. How long does it take Genworth to pay a life insurance claim?
Genworth does not publicly guarantee a specific claims timeline, but benefit payments are generally reported to be completed within around 15 business days of a properly filed claim.
Thank you for reading, Samajho Bima.
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